Questions & answers
Frequently asked questions
Straight answers about paying, delivery, returns and how we price things. If your question is not here, WhatsApp us — a person replies.
💵 Paying
What payment methods do you accept?
Cash on delivery anywhere we deliver in Pakistan, bank transfer to our Meezan Bank account, and advance payment — pay part of the order now to book it and give the balance to the rider on delivery. Paying the full amount in advance takes 5% off your whole order, because it saves us the COD collection fee.
How do I get the 5% bank transfer discount?
Choose Direct bank transfer at checkout and the 5% comes off your order total automatically before you confirm. You will see the discount line in the order summary.
Can I pay by bank transfer?
Yes. Choose Advance payment at checkout. We confirm the advance amount with you on WhatsApp, you transfer it, and the remaining balance is collected by the rider when your order arrives. The 5% discount applies only when the whole order is paid in advance.
Is there any hidden charge on delivery?
No. The total you see at checkout is the total the rider collects. Delivery is a flat Rs 300, and free on orders over Rs 4,999.
🚚 Delivery
How long does delivery take?
Typically 1–3 working days nationwide once your order is confirmed. Larger cities are usually next-day. If anything will take longer, we tell you on WhatsApp before dispatch rather than leaving you guessing.
Where do you deliver?
Across Pakistan, through TCS and PostEx. If your area is hard to reach, message us and we will confirm before you order.
How do I track my order?
Use the order tracking page with your order number and the billing email you used at checkout. You can also just WhatsApp us the order number.
🔄 Returns & refunds
What is your returns policy?
Tell us within 24 hours of delivery if the product is damaged, defective, incomplete or not what was listed. Send photos and, where possible, an unboxing video, and we will replace, repair or refund it once we have checked. Full detail is on the Return, Exchange & Refund Policy page.
Do I need an unboxing video?
It helps a lot. Record one continuous video from before you break the seal until the toy and all its accessories are out of the box, showing the sealed parcel, the shipping label and the packaging. For claims about delivery damage, a wrong or missing item, or an empty package, we may need to see it.
What if I change my mind after opening it?
We do not normally take a product back just because you changed your mind, so please check the photos, dimensions, scale, age guidance and specifications before you order. If something is genuinely wrong with the product itself, that is covered — see section 3 of the return policy.
🏷️ Products & pricing
Are your products genuine?
Yes. We source from authorised suppliers and we would rather be out of stock than sell a copy. If anything arrives that is not what was listed, our return policy covers it and we pay the return leg.
Why don’t you show a star rating or review count?
Because we have not earned one yet. We are a new store, and a 4.9-star badge over a handful of orders would be made up. Reviews appear on product pages as real customers leave them after delivery — every one from a verified order, and we never delete a bad one.
Why are there no permanent discounts on your products?
A price that is struck through every single day was never the real price. We list one honest price. When a price genuinely drops, the tag shows the date it dropped and the date it ends — and when it ends, it ends. No countdown timer that quietly resets every week.
How do I pick the right toy for my child?
Shop by build level rather than age. Every product tells you the tools needed and how long the build takes, from snap-together with no tools to code-it-yourself robots. A bright seven-year-old and a bored eleven-year-old often want the same kit.